Frequently asked questions

How can we help your business?
Through the collaboration with customers in discussing needs and demand, we're able to attain mutual understanding, gain customer trust to offer appropriate advice, and bring about suggestions on suitable technology to transform your business.
What does Managed Services mean?
If you want your technology to run as reliably and consistently as it possibly can, our managed services are an excellent solution. Managed services are IT support services which you can outsource to our experts who proactively keep tabs on your technology so that problems can be identified before failure. Managed IT services from The IT Company can ensure that your technology will work efficiently – all of the time.
What Does On-Demand Services mean?
On-demand services are distinct from managed services in that they are an IT support service that you can utilize whenever an issue may occur. This means that when you call your IT support company, they are available immediately to help with any issue in order to minimize downtime and maximize productivity.
Do you charge to review my current IT environment?
No. We offer a Technical Report Card of your IT environment at no cost and no-obligation, to determine how your IT environment is currently performing against industry best practice, identify any potential vulnerabilities, ensure your current IT support is adequate for your needs and to discuss a long-term strategic plan for your business.
What is a Service Level Agreement?
A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. Our dedicated team of specialists provides extended coverage for your business throughout the year, unaffected by sick leave, overtime and holidays. We proactively manage your system so that we can pinpoint the problems, often before you know about them, and fix the root cause of the problems to provide you with a stable IT environment, all for a flat fee per device.
What is NOT covered under SLA's?
The main thing to keep in mind is that our SLA’s are a maintenance and support program. It does not cover labor to perform what would be considered “projects” like building a new server, migrating your fleet of computers to a new operating system or moving your business to a new premises.
What IT policies every company should have?
There are six areas that need to be addressed:

Acceptable Use of Technology: Guidelines for the use of computers, fax machines, telephones, internet, email, and voicemail and the consequences for misuse.

Security: Guidelines for passwords, levels of access to the network, virus protection, confidentiality, and the usage of data.

Disaster Recovery: Guidelines for data recovery in the event of a disaster, and data backup methods.

Technology Standards: Guidelines to determine the type of software, hardware, and systems will be purchased and used at the company, including those that are prohibited (for example, instant messenger or mp3 music download software).

Network Set up and Documentation: Guidelines regarding how the network is configured, how to add new employees to the network, permission levels for employees, and licensing of software.

IT Services: Guidelines to determine how technology needs and problems will be addressed, who in the organization is responsible for employee technical support, maintenance, installation, and long-term technology planning.
What does Business Continuity mean?
Business continuity is the advance planning and preparation undertaken to ensure that an organization will have the capability to operate its critical business functions during emergency events.
What is a Disaster Recovery Plan?
A disaster recovery plan (DRP) is a documented process or set of procedures to execute an organization's disaster recovery processes and recover and protect a business IT infrastructure in the event of a disaster. It is "a comprehensive statement of consistent actions to be taken before, during and after a disaster".
So we wont have any technical issues or downtime?
No, we cannot promise that you will never have any technical problems or downtime; no one can. However, you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your systems. Our proactive approach and long-term strategic plan for your business makes sure your IT environment continues to operate at its peak performance.
Can you finance IT infrastructure and projects?
Yes. The IT Company recognizes and understands that the business climate is changing and we developed a solid relationship with leading finance companies so that you can have access to the technology you need today. Finance arrangements enable businesses to improve their IT environment with smaller fixed monthly payments to help you overcome high investment costs and achieve better business results now.
Do you plan for the future of my business?
Yes. The IT Company offer SLA clients quarterly Strategic IT Meetings. This empowers our clients to develop a clear direction of how IT and communications fits into their business and the areas that need to be addressed throughout the year. We believe this proactive approach enables clients to effectively plan and budget IT changes that align with their future business requirements.
My company is relocating. Can you help us?
Yes. We understand that your IT and telecommunications systems are vital to your working day, so we will work with your business to ensure a seamless move and to minimise the disruption and downtime to your business through careful planning, movement and testing.
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